Returns

A return or return-related claim may be available if your order:

• Arrives damaged.
• Doesn't match what you ordered.
• Differs from what was verified before shipment.
• Arrives with missing items.
• Is approved by NoboNG after reviewing your claim.

Because orders are purchased specifically for you and shipped internationally, not every issue will require the item to be returned. We'll review each case individually and determine the most appropriate resolution.

Open a query from your order page as soon as you notice the issue. Please include:

• Photos of the item.
• Photos of the packaging (if applicable).
• A description of the problem.

Our team will review your claim and let you know the next steps. Please don't return any item unless we've instructed you to do so.

We'll compare your report with:

• The shopper's verification records.
• Purchase information.
• Delivery information.
• Any evidence you've provided.

If your claim is approved, we'll explain the available resolution, which may include a refund, replacement, return, or another appropriate outcome depending on the circumstances.

If NoboNG determines that the item is eligible for return because of an error covered by our Buyer Protection Policy, we'll let you know whether return shipping is required and who is responsible for the cost.

If a return is requested for reasons outside our policies, return shipping costs may be your responsibility where applicable.

Some items may not be eligible for return due to their nature or legal restrictions. Examples include:

• Perishable goods.
• Personal care products that have been opened.
• Custom-made or personalised items.
• Items restricted by applicable law.
• Any item that has been used or altered after delivery unless the issue relates to an approved claim.

Not always. Depending on the nature of your claim, we may:

• Request that the item is returned.
• Ask for additional evidence instead of a return.
• Issue another appropriate resolution without requiring the item to be returned.

We'll always explain the next steps after reviewing your case.

We aim to review return requests as quickly as possible. The time required depends on:

• The nature of the issue.
• The information provided.
• Whether additional verification is needed.

We'll keep you updated throughout the process.

Because NoboNG purchases items specifically on your behalf and ships them internationally, we generally can't accept returns simply because you no longer want the item.

If you have a problem with your order, please contact us through your order page and we'll review it under our Buyer Protection Policy.