Buyer Protection

If you experience a problem with your order, open a dispute from your Order History as soon as possible. Select the reason for your claim and provide any relevant details or photos to help us understand the issue. Once your claim is submitted, our team will review the information and keep you updated throughout the process.

After you submit your claim, our team will carefully review the details and any supporting evidence. We may contact you if additional information is needed. Throughout the process, we'll keep you informed of any updates and let you know the outcome as soon as our review is complete.

We aim to review and resolve every claim as quickly as possible. Resolution times vary depending on the nature of the issue and the information required to complete a fair review. We'll keep you informed of any significant updates throughout the process.

You may be eligible for a refund if your claim is approved under this Buyer Protection Policy. Eligibility depends on the circumstances of your order and may include situations where an item doesn't arrive, arrives damaged, is significantly different from its description, or another issue covered by this policy occurs. Where appropriate, we may offer a replacement or another suitable resolution instead of a refund.

Loss or damage that occurs during transit is covered under our Shipping Protection Policy, where applicable. Shipping Protection is available for most orders and may be required for selected high-value purchases. If Shipping Protection applies to your order, this will be clearly shown before you complete your purchase.

Buyer Protection doesn't apply to:

• Prohibited or restricted items
• Issues caused by incorrect or incomplete information provided during the order process, such as an incorrect delivery address
• Claims relating to normal wear and tear, cosmetic imperfections, or minor differences that don't materially affect the item's use
• Issues arising from misuse, improper handling, or damage after delivery
• Claims involving fraud, abuse, or breaches of our Terms & Conditions or other NoboNG policies
• Any other circumstances specifically excluded under this Buyer Protection Policy or our Shipping Protection Policy

NoboNG manages your order from the moment it's placed until it's delivered. We coordinate every stage of the process, work with our verified partners and service providers where required, and keep you informed with order updates along the way. If you have any questions or concerns, NoboNG Support is your single point of contact.

If your order arrives with the wrong item, is significantly different from what you ordered, or is visibly damaged, don't confirm receipt in your NoboNG account. Report the issue through your Order History as soon as possible, including photos where available. We'll investigate your claim and work with you to provide an appropriate resolution under our Buyer Protection Policy.