Help & Support
Get answers, query an order, or talk to our team.
Your orders
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Browse help by topic
Finding items to buy
How do I search for products?+
Use the search bar to find products by name, brand, or keyword, or browse by category to discover items available through NoboNG.
Can I ask NoboNG to find something specific?+
Yes. If you can't find what you're looking for, select "Can't find what you need?" to submit a Special Request. Our team will review your request and let you know if we can source the item for you.
What does the heart icon do?+
The heart icon lets you save an item to your Watchlist so you can easily find it again later. It also shows how many other buyers have saved the item, helping you see what's popular on NoboNG.
Profile & settings
How do I update my delivery address?+
You can add, edit, or remove your saved delivery addresses from your Account Settings. Any changes will apply to future orders. If an order has already been placed, contact NoboNG Support if you need to update the delivery address.
How do I change my password?+
You can update your password at any time from your Account Settings. If you've forgotten your password, use the Forgot Password option on the sign-in page to securely reset it.
Can I change my email address?+
Yes. You can update your email address from your Account Settings. For security reasons, we may ask you to verify your new email before the change takes effect.
Can I change my phone number?+
Yes. You can update your phone number from your Account Settings. Verification may be required before the new number can be used on your account.
How do I manage my notification preferences?+
You can choose how you'd like to receive updates about your orders, promotions, and account activity from your Notification Settings.
How do I delete my account?+
You can permanently delete your NoboNG account at any time from your Account Settings. Before your account is deleted, you'll be asked to confirm your request. If you have any active orders, ongoing disputes, or other outstanding account obligations, these must be resolved before your account can be permanently deleted.
Special Requests
Can't find what you're looking for? Submit a Special Request and our team will do our best to source it for you. We'll keep you updated every step of the way.
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Want the full picture of what's covered when something goes wrong? Read our Buyer Protection Policy.
