Privacy Policy

We use your personal information to:

• Create, manage, and maintain your NoboNG account.
• Process orders, payments, refunds, and payouts through our authorised payment providers.
• Verify identities where required and help protect the platform against fraud, unauthorised access, and other security risks.
• Manage purchases, deliveries, Special Requests, disputes, and customer support enquiries.
• Communicate with you about your orders, account activity, security alerts, and important service updates.
• Improve the performance, functionality, and user experience of NoboNG through analytics and platform improvements.
• Personalise your experience by showing relevant products, recommendations, and content, where appropriate.
• Send marketing communications and promotional offers where you've chosen to receive them. You can opt out of marketing communications at any time.
• Comply with applicable legal, regulatory, tax, and accounting obligations.
• Enforce our Terms & Conditions and protect the rights, property, safety, and security of NoboNG, our users, and third parties where necessary.

The personal information we collect depends on how you use NoboNG and the type of account you create.

Every account

When you create a NoboNG account, we collect information such as:

• Full name
• Email address
• Phone number
• A securely stored password
• Account preferences and settings

Buyers

If you use NoboNG as a buyer, we may also collect:

• Delivery and billing addresses
• Order and transaction history
• Saved payment preferences (where supported)
• Optional profile information you choose to provide

Verified Shoppers

To become a verified shopper, you'll be asked to provide additional information for identity verification. This may include:

• Government-issued identification
• Date of birth
• Residential address
• Information required by our trusted identity verification providers to confirm your identity

This information is collected solely for verification, fraud prevention, legal compliance, and maintaining the security of the platform.

Sellers

If you register as a seller, we may collect information such as:

• Business or trading name (where applicable)
• Contact and business address
• Information required to receive payments
• Information relating to your product listings and sales

Technical and Usage Information

When you use NoboNG, we automatically collect certain technical information to help keep the platform secure and improve our services. This may include:

• Device information
• Browser type
• IP address
• Login activity
• Cookies and similar technologies
• Diagnostic and usage information

We take the security of your personal information seriously and use appropriate technical, organisational, and administrative measures to protect it from unauthorised access, loss, misuse, alteration, or disclosure.

Our security measures include:

• Securely storing passwords using industry-standard security practices. We never store your password in plain text.
• Offering additional account security features, such as two-step verification, to help protect your account.
• Using authorised payment providers to securely process payments. We do not store your full debit or credit card details on our systems.
• Encrypting personal information during transmission and applying appropriate safeguards to protect data while it is stored.
• Restricting access to personal information so that only authorised personnel and trusted service providers can access it where necessary.
• Monitoring our systems for suspicious activity and taking reasonable steps to prevent fraud, unauthorised access, and security incidents.
• Allowing you to review and manage your active login sessions and account security settings.

We regularly review and update our security measures to help protect your information. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure, and we cannot guarantee absolute security.

We only share personal information where it's necessary to provide our services, complete your orders, comply with legal obligations, or protect the security of NoboNG and its users. We never sell your personal information to third parties.

We may share your information with:

Trusted service providers

We work with carefully selected third-party service providers who help us operate NoboNG, including payment processing, identity verification, logistics, cloud hosting, customer support, analytics, and other essential business services. These providers only receive the information necessary to perform their services on our behalf.

Order fulfilment

Where necessary to complete your order, we may share relevant information with verified sellers, verified shoppers, logistics providers, or other fulfilment partners. This is limited to the information required to process, fulfil, and deliver your order.

Payment providers

Payments and payouts are processed through authorised payment providers. They receive the information necessary to securely process transactions, while we do not store your full payment card details.

Identity verification providers

Where identity verification is required, we share the necessary information with trusted identity verification providers to confirm a user's identity and help prevent fraud.

Legal and regulatory authorities

We may disclose personal information where required by law, regulation, court order, or other valid legal process, or where necessary to investigate fraud, enforce our Terms & Conditions, or protect the rights, property, or safety of NoboNG, our users, or others.

Depending on your location and the laws that apply to you, including the UK General Data Protection Regulation (UK GDPR) and the Nigeria Data Protection Act (NDPA) 2023, you may have the right to:

• Access the personal information we hold about you and request a copy of it.
• Correct inaccurate or incomplete personal information.
• Request deletion of your personal information, where applicable and subject to our legal or regulatory obligations.
• Restrict or object to certain types of data processing in specific circumstances.
• Withdraw your consent at any time where we rely on your consent to process your personal information. This won't affect any processing carried out before your consent was withdrawn.
• Request a copy of your personal information in a portable format, where applicable.
• Manage your marketing preferences or opt out of promotional communications at any time.

If you'd like to exercise any of these rights, please contact support@nobo.ng. We'll respond to your request in accordance with applicable data protection laws.

We keep your personal information only for as long as it's needed to provide our services, comply with legal and regulatory obligations, resolve disputes, prevent fraud, and enforce our agreements.

In general:

• Account information is kept while your NoboNG account remains active.
• If you delete your account, we'll remove or anonymise your personal information where possible. However, we may retain certain records where required by law or for legitimate business purposes, such as fraud prevention, dispute resolution, tax, accounting, or regulatory compliance.
• Order, payment, and transaction records are retained for the period required by applicable legal, tax, and accounting obligations.
• Identity verification information is retained only for as long as necessary to complete verification and meet applicable legal, regulatory, or security requirements.
• Technical logs and security records may be retained for a limited period to help protect the security and integrity of our platform.

Once information is no longer required, we'll securely delete it or anonymise it so it can no longer be linked to you.

We only process your personal information where we have a lawful basis to do so. Depending on how you use NoboNG, this may include:

• Performance of a contract, to create and manage your account, process orders, provide our services, and fulfil our obligations to you.
• Legal obligations, to comply with applicable laws and regulations, including identity verification, tax, accounting, fraud prevention, and record-keeping requirements.
• Legitimate interests, to operate, improve, and secure NoboNG, prevent fraud and abuse, provide customer support, resolve disputes, and protect the rights, property, and safety of our users and business.
• Consent, where you choose to receive marketing communications, personalised recommendations, or participate in optional features. You can withdraw your consent at any time through your account settings or by contacting us.

Where we rely on your consent to process your personal information, we'll always ask for it clearly and give you the choice to accept or decline.

For example, we may ask for your consent to:

• Send you marketing communications, promotional offers, and product updates.
• Personalise your experience by recommending products, content, or features based on how you use NoboNG.
• Enable optional features or services that require your permission.

You can withdraw your consent at any time by updating your account preferences or contacting NoboNG Support. Withdrawing your consent won't affect the lawfulness of any processing carried out before it was withdrawn.

• Directly from you, when you create an account, place an order, contact us, complete verification, or otherwise use NoboNG.
• Trusted service providers, including authorised payment providers, identity verification providers, and logistics or fulfilment partners, where necessary to provide our services.
• Automatically through your use of NoboNG, such as device information, cookies, IP address, and usage data.
• From other users, where relevant to an order or dispute involving your account.

As a cross-border marketplace, NoboNG may transfer or process your personal information in countries other than the one where you live. This may happen when we work with trusted service providers, including payment providers, identity verification providers, cloud hosting providers, logistics partners, customer support providers, and other businesses that help us operate our services.

Whenever personal information is transferred internationally, we take reasonable steps to ensure it remains protected. Where required by applicable law, we rely on appropriate safeguards, contractual protections, or other recognised legal mechanisms to protect your personal information.

Regardless of where your personal information is processed, we'll take reasonable measures to protect it in accordance with this Privacy Policy and applicable data protection laws.

NoboNG may use automated systems to help detect fraud, improve security, personalise your experience, recommend products, and support the operation of our platform.

However, we don't make decisions based solely on automated processing where those decisions would have a legal or similarly significant effect on you, unless permitted by applicable law. Where appropriate, such decisions involve human review or provide you with the opportunity to request further review.

Where identity verification is required, we work with trusted third-party identity verification providers as part of our verification process.

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements, or the way we process personal information.

When we make changes, we'll update the “Last Updated” date at the top of this page. If we make a material change, we'll take reasonable steps to notify you, such as by email, an in-app notification, or another appropriate communication channel, where required by applicable law.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

If you have a question about this Privacy Policy, wish to exercise your privacy rights, or have a concern about how we handle your personal information, please contact NoboNG Support through the support options available on our website or within your account.

We'll review your request and respond as soon as reasonably possible in accordance with applicable data protection laws.

If you're not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction, including:

• The Information Commissioner's Office (ICO) in the United Kingdom.
• The Nigeria Data Protection Commission (NDPC) in Nigeria.

NoboNG uses cookies and similar technologies to help our website and services function properly, improve security, remember your preferences, understand how our platform is used, and enhance your overall experience.

Some cookies are essential for the operation of NoboNG and cannot be disabled, while others may be used only with your consent where required by applicable law.

For more information about the cookies we use, how long they're stored, and how you can manage your preferences, please see our Cookies Policy.

If you apply for a job or other opportunity with NoboNG, we'll use the personal information you provide to assess your application, communicate with you throughout the recruitment process, and comply with applicable legal obligations.

We'll only use your information for recruitment purposes unless we've obtained your permission to keep your details for future opportunities.

For more information about careers at NoboNG, please visit our Careers page.