Third-Party Product Sourcing Policy

NoboNG is a cross-border commerce platform that enables customers in Nigeria to purchase products from trusted retailers and marketplaces in the United Kingdom. To provide customers with access to a wider range of products, some items displayed on our platform originate from independent third-party retailers and marketplaces.

When a customer places an order through NoboNG, the product is purchased on the customer's behalf by a verified NoboNG Shopper or authorised purchasing representative. NoboNG then manages product verification, international shipping, customs coordination where applicable, and final delivery to the customer's address in Nigeria.

This policy explains how third-party product information is presented on our platform and the principles we follow to maintain transparency and accuracy.

Product Sources

Products available on NoboNG may originate from recognised retailers, online marketplaces, brand stores, and other approved merchants operating in the United Kingdom. The original retail source of a product is identified on the product page whenever applicable, allowing customers to understand where an item will be purchased.

NoboNG continuously reviews the retailers and marketplaces from which products are sourced to ensure they meet our quality, reliability and operational standards.

Our Role

NoboNG does not manufacture the products displayed on its platform and is not affiliated with every retailer or marketplace whose products may appear on the website unless expressly stated.

Our role is to provide customers with a secure and convenient purchasing service by facilitating access to products, coordinating purchases, verifying items before shipment, managing international logistics and providing customer support throughout the buying journey.

Product Information

Product titles, specifications and descriptions displayed on NoboNG are provided to help customers make informed purchasing decisions. In some cases, product information may be adapted, reformatted or summarised to improve clarity, readability and consistency across our platform while preserving the essential characteristics of the original product.

Although we make reasonable efforts to maintain accurate information, product specifications, availability, packaging and other details may change without notice as determined by the original retailer or manufacturer.

Product Images

Product images are displayed to assist customers in identifying products accurately and understanding the items being offered for purchase. Where applicable, product pages identify the original retail source of the listing.

If a retailer, manufacturer or intellectual property owner believes that any image or product content displayed on NoboNG has been used in a manner that requires correction or removal, they are encouraged to contact our Legal and Compliance Team. We will promptly review all legitimate requests and take appropriate action where necessary.

Pricing and Availability

Product prices and stock availability are determined by the original retailer or marketplace at the time a purchase is made. As these factors may change without prior notice, the information displayed on NoboNG may occasionally differ from the retailer's current listing.

Where a significant price or availability change occurs before an order is completed, customers will be informed and appropriate options will be provided before any purchase proceeds.

Trademarks and Intellectual Property

All trademarks, trade names, logos, brand names and other intellectual property appearing on products or within product listings remain the property of their respective owners.

Their appearance on NoboNG is solely for the purpose of identifying genuine products and their original sources. Nothing contained on the NoboNG platform should be interpreted as creating any partnership, endorsement, sponsorship or affiliation with any third-party retailer, manufacturer or brand unless expressly stated by NoboNG.

Transparency and Customer Confidence

Transparency is a fundamental part of the NoboNG shopping experience. Wherever applicable, customers are informed of the original retail source of products so they can understand where an item will be purchased and how NoboNG facilitates the transaction.

Our objective is to provide customers with confidence that every purchase is handled through a secure, transparent and professionally managed process from the point of order through to final delivery.

Rights Holder Enquiries

NoboNG respects the intellectual property rights of retailers, manufacturers, brands and other rights holders.

If you believe that any product listing, image or related content appearing on our platform infringes your intellectual property rights or requires amendment, please contact our Legal and Compliance Team with sufficient information to identify the relevant listing and explain the nature of your concern.

Upon receipt of a valid request, NoboNG will review the matter promptly and, where appropriate, update, restrict or remove the relevant content while the matter is being assessed.