How can we help?

NoboNG connects buyers in Nigeria with verified UK/EU personal shoppers who purchase, inspect, and ship real products from UK stores, eBay, and independent sellers, so you can shop abroad without needing a UK card, address, or a friend to carry things back for you.

NoboNG gives you a structured, secure way to shop across borders. Every shopper is verified, orders can be tracked, and each completed delivery builds a public reputation. You're not relying on a favour, you're using a trusted community built for cross-border shopping.

Sign up as a buyer, shopper, or seller from the homepage. Buyers and sellers verify with email and phone; shoppers additionally complete a full identity check (ID document, address, and bank details) before they can accept orders.

Anyone in Nigeria can sign up to buy. Any verified UK/EU resident can apply to become a shopper, and any UK-based individual or business can apply to sell.

Buyers shop from Nigeria, shoppers are based in the UK/EU (we're expanding coverage), and sellers currently list from the UK. Deliveries go to addresses or pickup points in Nigeria.

Browse the catalogue, add items to your batch, and check out with a shopper. They'll purchase the item, inspect it, and ship it to you, your order page tracks every step from payment to delivery.

Yes. NoboNG lets you shop from a wide range of UK retailers, brands, and independent sellers. If the item you're looking for isn't available on our marketplace, simply submit a Special Request and one of our verified shoppers can source it for you from an eligible UK store.

We only store what's needed to run your account, and your payment details are never shared directly with shoppers or sellers.

Buyers and sellers verify with email and phone. Shoppers go through a fuller check, ID document, address, and bank details, since they're the ones handling your money and your order.

Use the Support button in the header for WhatsApp, phone, or email, or visit our Help Centre for guided answers to common issues.

Before you complete your order, you'll see a clear breakdown of all applicable costs, including the product price, shipping, estimated import charges (where applicable), and any service fees. Shipping includes delivery within Lagos. Deliveries outside Lagos may incur an additional charge, which will be shown before you confirm your order.

You can pay securely in Naira using your debit or credit card, bank transfer, USSD, or your NoboNG Purse wallet balance (if you've topped it up). Available payment options will be displayed during checkout.

You can request to cancel or modify your order any time before a shopper purchases the item. Once the item has been purchased on your behalf, the order can no longer be cancelled or changed. If you have any questions, please contact our support team as soon as possible.

Once your payment is successfully confirmed, we'll begin processing your order. A verified shopper will purchase your item as soon as possible, after which you'll receive updates as your order progresses.

No. We believe in transparent pricing. Before you complete your purchase, you'll see a clear breakdown of all applicable costs so you know exactly what you're paying.

Shipping costs are calculated based on factors such as your item's size, weight, and delivery destination. Your shipping cost will be clearly displayed before you confirm your order.

Naira prices are calculated using the current exchange rate at the time you place your order. Once your payment is successfully completed, your order total is confirmed and won't be affected by later exchange rate changes.

Not at the moment. Full payment is required when placing an order. We're actively exploring flexible payment options and hope to introduce them in the future.

If your order is covered by Shipping Protection, you'll be eligible for a refund if your item is confirmed lost in transit, in line with our Buyer Protection Policy. Some high-value orders require Shipping Protection as part of the checkout process.

If your item arrives damaged, report the issue through your order page as soon as possible and provide photos of the damage. If your order is covered by Shipping Protection, eligible claims for items damaged in transit will be handled in accordance with our Buyer Protection Policy.

If you receive an item that doesn't match your order, report it through your order page as soon as possible and include photos where available. We'll investigate the issue and work to resolve it in line with our Buyer Protection Policy.

Every order page has a dispute option, that's the fastest way to get our team looking at it, backed by the full order and payment history on our side.

We aim to resolve disputes as quickly as possible. The time required depends on the nature of the issue and the information needed to investigate it. We'll keep you updated throughout the process and notify you once a decision has been reached.

Refund eligibility depends on the circumstances of your order and our Buyer Protection Policy. If your claim is approved following our review, any eligible refund will be processed using your original payment method or your NoboNG Purse wallet, where applicable.

Certain items may not be eligible for Buyer Protection or Shipping Protection, including prohibited or restricted goods, items that violate our policies, or claims resulting from inaccurate information provided during the order process. Please refer to our Buyer Protection Policy for full details.

NoboNG manages your order from purchase through to delivery. Our verified shoppers work behind the scenes to source your items, while our team oversees the entire process and keeps you updated every step of the way.

If your order arrives with the wrong item or is visibly damaged, report the issue through your order page as soon as possible. We'll investigate the matter and work with you to provide an appropriate resolution in accordance with our Buyer Protection Policy.

Any verified UK/EU resident can apply. We're expanding shopper coverage across the UK and EU, and eventually other trade corridors.

Sign up as a shopper, then complete onboarding: your ID document, National Insurance number, address, and bank details. Our team reviews this before you can start accepting orders.

Yes. All shoppers must complete identity verification through our trusted third-party verification provider before they can accept orders. This helps us maintain a safe, secure, and trusted marketplace for everyone.

Shoppers earn a commission on each successfully completed order. Your earnings accumulate throughout the week and are paid to your registered bank account through our weekly payout schedule.

After each completed order, buyers can rate their experience. Your overall rating reflects the quality of service you provide over time and helps maintain a trusted marketplace.

Yes. If you're unable to fulfil an order, you can decline the request. We'll reassign the order to another eligible shopper to help ensure the customer isn't affected.

If something goes wrong while fulfilling an order, notify the NoboNG Support team as soon as possible. We'll work with you to resolve the issue and communicate with the customer where necessary. Each situation is reviewed fairly before any action is taken.

Your earnings depend on the number and value of the eligible orders you successfully complete. You'll be able to track all your earnings in your Shopper Dashboard, with payments made through our weekly payout schedule.

Yes. Shoppers are expected to maintain high standards of professionalism, reliability, and service quality. Consistently meeting these standards helps you remain in good standing and eligible to receive future orders.

Yes. You can request to leave the NoboNG Shopper Programme at any time. If you're currently handling an active order, you'll need to complete it or work with the NoboNG Support team to ensure it has been properly reassigned before your account is deactivated.

At launch, NoboNG is open to eligible businesses and individuals based in the UK and the EU. All sellers must meet our verification and compliance requirements before they can start selling.

Some products can't be sold or shipped through NoboNG due to legal, safety, or regulatory requirements. Please review our Prohibited & Restricted Items Policy before listing or ordering products.

Once your seller account has been approved, you can create product listings from your Seller Dashboard by adding product details, images, pricing, and any other required information. Once your listing meets our requirements, it will be published on the NoboNG marketplace.

Payments for completed sales are processed in accordance with NoboNG's payout schedule and transferred to your registered bank account. You can track your payment history and payout status from your Seller Dashboard.

Creating a seller account and listing products on NoboNG is currently free. Any applicable selling or promotional fees will be clearly communicated before they apply.

If a buyer reports an issue with an order, NoboNG will review the claim in accordance with our Buyer Protection and Returns Policies. Where a return, replacement, or refund is appropriate, we'll work directly with the relevant parties to resolve the issue.

Repeated violations of our seller guidelines can affect your ability to sell on NoboNG. Our team will always reach out and explain what happened before taking any action.

Ship exactly what you describe, package it well, and respond to buyers promptly, your rating comes directly from real buyer reviews on completed sales.

Yes. At launch, sellers on NoboNG can list products for customers in Nigeria. We're working to expand to additional markets as NoboNG continues to grow.

Every NoboNG shopper must successfully complete identity verification through our trusted third-party verification provider before they can accept orders. We also carry out additional onboarding checks to help maintain a safe, secure, and trusted marketplace.

All sellers complete our verification and onboarding process before they can list products on NoboNG. We also monitor seller performance and investigate reported issues to help maintain a safe and trusted marketplace.

We use multiple layers of protection to help keep our marketplace safe. This includes verified shoppers and sellers, secure payment processing, continuous account monitoring, and a dedicated team that investigates suspicious activity and reported issues.

Yes. We use trusted payment partners and industry-standard security measures to protect your payment information and ensure your transactions are processed securely.

Don't make any payments outside the NoboNG platform. If anyone asks you to pay directly or outside our official checkout process, decline the request and report it to NoboNG Support immediately.

If you notice anything unusual or believe someone is acting fraudulently, please contact NoboNG Support through your account or our official support channels. We'll investigate every report promptly and take appropriate action where necessary.

Shoppers only receive the information necessary to fulfil your order, such as the item details and delivery information. Your payment information and other sensitive personal data are never shared with shoppers.

Shipping Protection is optional for most orders but becomes mandatory for selected high-value purchases. Where applicable, this will be clearly shown before you complete your order.

We take your privacy seriously. Your personal information is protected using industry-standard security measures, and we only collect and use the information needed to provide our services. Access to your data is strictly limited to authorised personnel and trusted service providers where necessary.

NoboNG uses multiple layers of protection to help keep buyers safe. This includes verified shoppers and sellers, secure payment processing, Buyer Protection, Shipping Protection for eligible orders, and a dedicated team that monitors orders and investigates reported issues.